How To Train Your Employees Like A Pro

How To Train Your Employees Like A Pro

Offline Restaurant Marketing   /   Apr 18th, 2019   /   0 COMMENTS   /  A+ | a-

One of my first jobs, albeit an extremely short-lived one, was as a waitress. First day on the job I remember being told that I would take customer orders, serve clients and never sit down. That was it for my training. There was neither talk about the various items on the menu, the brand standards nor what drives the business. After half a day, I decided the job wasn’t for me and I quit. Unfortunately, this is the experience of the most staff at restaurants. There is no proper induction or training program, new hires are simply given basic instructions and are expected to just get on with it. This usually leads to low employee engagement and may result in high staff turnover. To make your restaurant give great customer service and build employee loyalty from the get-go, follow these suggestions.


 

Share your brand story

All businesses have a story about how they came into being. It is essential that you share this story with your employees from day one. This will help them understand the reason why you are in business in the first place. If you don’t have time to spend with each employee, you can record it in a video or in an employee manual. Each staff member should watch the video or read the employee manual before they start their job. In fact every business should have an employee manual that gives guidelines on what you as an employer expect from them as well as what they can expect from you. It should also include policies as well as disciplinary procedures and be signed by each employee, to confirm they have read and understood it.

Some companies choose to have a brand culture book separate from the policy and disciplinary procedures manual. The brand culture book usually outlines the story behind the brand, values and how each staff role contributes towards the success of the business. As a restaurant you could include directions on how each staff function is expected to carry out their daily duties. Guidelines for how to place crockery, grooming, how to speak to customers or how to handle dissatisfied customers may be a part of the book.

 

Train for your culture

Every workplace has a unique culture and way of doing things. Even if you hire experienced staff, chances are they may be used to acting in a certain way or speaking to customers and colleagues in a way that is contrary to your brand. You have to invest time in training for how you want everything done in your restaurant, as well as on the culture you are trying to build or maintain. Instead of just telling them to do something, show them how to do it. Most importantly, make sure they understand why doing it that particular way is important.

Remember though, to be patient with new staff, it may take a while for them to unlearn old behaviors and do things as well as you would like.

Build a culture where making mistakes is not frowned upon, as this will promote creativity and a relaxed atmosphere. Also when your staff makes mistakes, they will own up to them and not try to hide the error until a point where it escalates into a potential disaster for your business.

 


Build brand ambassadors

Once you’ve given your staff the story behind your restaurant as well as your goals and values, you should train them to be the best representatives of your brand. Your goal is to provide stellar customer experiences that inspire rave reviews. Teach them how to introduce themselves and welcome customers to the restaurant. You may choose to have a script that everyone should use, to maintain consistency. Help them to understand the expectations that customers have and how to live up to or exceed those expectations. By doing so, you will impress on them the fact that everything they say or do reflects your restaurant’s brand.

Have an experienced employee serve as a guide for the newer staff member. They should be available to provide support and answer any questions that the trainee may have.



Acknowledge their success

As your trainees reach milestones you have set for them, celebrate their achievements. This will encourage them to keep on trying to achieve more and master their job. It will also help them to feel they are part of the team and that their contributions are appreciated.

Training new restaurant staff takes a while, but the value derived from the time invested is immeasurable. The more staff see that you are putting in the effort to share your business ambitions with them and how they can personally contribute towards your goals, the more they will feel valued. This may go a long way into helping your restaurant attract and retain highly trained and motivated staff, which in turn will contribute towards improved customer service.

No comments posted...

Leave a Comment

Simple catpcha image
Top

Napkin (“Napkin”, “we”, “us”) is committed to respecting your privacy and recognizes your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.

Napkin has established this Privacy Policy to let you know what information we may collect from you on the publicly available portion of napkinmalta.com (the “Site”) and through various other interactions with you, and how we may use and share that information. Please take a moment to review the terms of our Privacy Policy. By using the Site and/or providing us with Personal Information, you agree to accept the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site or provide us with any Personal Information. This Privacy Policy applies to information that we collect on the Site and to information which we may collect by other “offline” means, including, without limitation, sales calls and other business transactions. A description of the information we collect on behalf of our advertiser clients through our advertising services is set out in our Notice of Marketing Practices.

Personal Information

Information We May Collect

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home, business, or other physical address, a phone number, and an email address. We collect Personal Information from our Site users and customers only when such information is voluntarily provided to us, including, without limitation, in connection with inquiries about our services through the “Contact Us” page, as part of signing up for our email subscriptions, or in the process of your business transactions with us. To make our content more relevant to you, we may also ask for information about your present place of employment, such as company name, size, industry sector and number of employees. Of course, if you send us an email in connection with an inquiry about a job application, we may also store the Personal Information provided in connection with that inquiry.

We also offer a variety of email subscriptions where you can get information about online marketing and promotions and special offers. You can subscribe to these emails and you can manage your email preferences. If you become a customer of Napkin, we will always retain the right to email you regarding the Site or services that we’re providing to you.

How We May Use Your Information

If you provide us with Personal Information, we may retain and use that information for several purposes, including facilitating and otherwise addressing your inquiry, request, subscriptions, or business transactions and relationship with Napkin. For example, we may use your Personal Information in order to respond to your questions or requests for information about Napkin. We may also use Personal Information to ensure compliance with our policies and applicable law.

Who We May Share Your Information With

We may sometimes use other businesses to perform certain services for us, such as maintaining the Site and our e-mail services and processing inquiries. We may provide Personal Information to those businesses when that information is necessary for them to complete a requested transaction or otherwise perform their duties. Napkin will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Napkin’s behalf. Napkin will not sell or share your Personal Information with any unaffiliated third parties for marketing purposes. In the event that Napkin or all of its assets are acquired, all of the data collected by Napkin through the Site and through other means and services provided by Napkin would be among the transferred assets. We reserve the right to disclose such information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other visitors, or anyone else who could be harmed by such activities. We also reserve the right to disclose such information when we believe in good faith that the law requires it.

Non-Personal Information

From time to time, we may collect general, non-personal, statistical information about the use of the Site, such as what sites visitors are coming from when they visit our Site, when they first visited our Site, their IP address, how many visitors visit a specific page on the Site, how long they stay on that page and which hyperlinks, if any, they “click” on. We may use the IP address to infer information about such visitor, including its company, city and state. We collect this information through the use of “cookies” and other tracking technologies, which are discussed in greater detail below. We collect this information in order to determine which areas of the Site are most popular and to enhance the Site for visitors. We may group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers, or other third parties, or in response to a government request. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site.

Links to Other Sites; Public Venues test

Please be aware that when you are on the Site, you could be directed to other sites that are beyond our control via hyperlinks. For example, if you choose to use the Napkin Directory at the Site, you may be sent to a third party website if you click on a hyperlink. These other websites may send their own cookies to visitors, collect data, or solicit Personal Information. The privacy policies of these other sites may be significantly different from this Privacy Policy. We are not responsible for the privacy practices of these other sites and cannot guarantee the security of any of your Personal Information collected there.

Security

The security of your Personal Information is important to us. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to Napkin employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. For more information visit the Security page.

Children’s Privacy

This Site is not intended for use by children under 13. We do not knowingly collect Personal Information from anyone under 13 years of age. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database. Changes to Our Privacy Policy.

The terms of this Privacy Policy may change from time to time. We will notify you of any material changes to this Privacy Policy by posting a notice on the homepage of the Site for a reasonable period of time after such changes are made that this Privacy Policy has been updated and by changing the “Last Modified” date at the top of this Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes.

Governing Law

Napkin makes no representation that this Privacy Policy and such practices comply with the laws of any other country. Visitors who use the Site and reside outside the European Union do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable. If you reside outside of the European Union, by using our Site, you consent to the transfer and use of your information outside your country.

Contacting Us

If you have any comments or questions regarding our Privacy Policy, please contact us at info@napkinmalta.com, or at our contact information below.

Napkin

Triq il-ktajjen, 60

Swieqi SWQ 3230

Malta